Frequently Asked Questions

Frequently Asked Questions

General Questions | Classes & Lessons | Our Teachers | Account | Live Streaming | CommunityOther/Need Help?
 
 

General
What is Kabbalah University?
What are the key principles of your teachings?
What does Kabbalah University offer?
What is the difference between Premium Membership and Premium Plus Membership?
What are the benefits of having a Premium Plus Membership?
How can I join Kabbalah University?
How do I get started?

Classes & Lessons
How often do you add new classes?
How do you get your video?
Will content be available in other languages?
How do I suggest a course I’d like to see on Kabbalah University?
How can I find/search for classes?
Where can I find the latest additions to the site?
How can I create a queue/favorite a lesson?
Can I download the classes?
How do I download class presentations?
Can I watch Ukabbalah content on my iPad or iPhone?
What are teacher blogs and text articles?

Teachers
Who are the teachers on Kabbalah University?
Is there a cost for having a teacher?
How can I request a teacher?
I requested a teacher but haven’t gotten contacted. What do I do?
What if i have a question that I want answered, but don’t want a teacher?

Account Information
I forgot my username
I forgot my password
How do I change my password?
How do I update my profile info?
How do I change my privacy settings?
How do I change a credit card?
How do I deactivate or cancel my account?
How can I downgrade my account?
How can I upgrade my account?

Live Streaming
What is live streaming?
Why do we call them connections?
What is the Live Streaming Event schedule?
Why can’t I see the live streaming?

Community
What is the Kabbalah Community?
What are the Kabbalah Community behavior guidelines?

Other
What if I am having financial difficulties, but I would like to continue my studies on Kabbalah University?
I am having technical difficulties with the site. What do I do?
I have an idea! Can I share it with Kabbalah University?
How do I save audio and video files?
How do I use my coupon?
How can I contact Kabbalah University Student Care?

 

General

What is Kabbalah University?
Kabbalah University is the online learning destination of The Kabbalah Centre, offering thousands of video lessons, practical tools, and a supportive global community to create the ideal environment for you to study, grow, and transform. This is an important link for students all over the world who want to study Kabbalah but don’t have access to a Kabbalah Centre in their community.

Click here to find out more about the Kabbalah Centre

What are the key principles of your teachings?
Kabbalah University is unique in its endeavor to teach Kabbalah as a practical and usable methodology for living a fulfilled life. The key principles of Kabbalah, as taught by Kabbalah University, are:

  1. Sharing is the purpose of life: When we share, we connect to the force of energy that Kabbalah calls the Light—the Infinite source of Goodness, the Divine Force, the Creator, we overcome our ego—the force of negativity, and we grow and transcend into our higher selves. Sharing is the only way to truly receive fulfillment.
  2. Awareness of the ego is important: It is a voice inside all of us that directs us to be selfish, narrow-minded, limited, addicted, hurtful, irresponsible, negative, angry, and hateful. It is the force that tells us to do things that feel good in the short term, but in the long term brings us down. The ego is the source of all of our problems because it allows, even encourages, us to believe that others are separate from us. It is the opposite of humility.
  3. There are spiritual laws in the universe that affect our lives. Life appears random because we don’t know that a spiritual system exists. Like the law of gravity, there are spiritual laws in place. One of these is the Law of Cause and Effect: What we put out is what we get back, or what we sow is what we reap.
  4. We are all one: Every human being has within him- or herself a spark of the Creator that binds every one of us into one totality. We are each responsible for the wars and poverty that exist in the world and none of us can enjoy fulfillment as long as others are suffering.
  5. Leaving our “comfort zone” can create miracles: Becoming uncomfortable for the sake of helping others taps us into a spiritual dimension that ultimately brings Light and positivity to our lives.)

Click Here to learn more about The Kabbalah Centre.

What does Kabbalah University offer?
Kabbalah University contains over 1,000 lessons from over 40 courses as well as KU Live, our Live Event Streaming. We offer classes, events, and articles online 24 hours a day, 7 days a week.

On Kabbalah University you will find:

  • Thousands of video lessons, with new classes added weekly.
  • Classes on the basics of Kabbalah, soul mates, relationships, prosperity, ancient texts, reincarnation, as well as advanced topics
  • Weekly blogs and articles by the Rav, Karen, Michael, and Yehuda Berg, and Senior Instructors of the Kabbalah Centre
  • Video recordings of past events and connections
  • Access to live streaming connections and events (*for Premium Plus Members only)
  • The wisdom and spiritual rules that govern our universe and the human soul
  • The opportunity to personalize your study by working one on one with a teacher
  • A global Kabbalah community to support your learning experience.

Kabbalah University has two types of Membership:
Premium Membership – Access all on-demand lessons including all courses and all recorded events.
Premium Plus membership – View all on-demand lessons Plus have access to all KU Live streaming connections from Kabbalah Centre Events around the world. Learn more about Spiritual Connections here.

What is the difference between Premium Membership and Premium Plus Membership?
For $18 a month as a Premium Member, students have access to ALL video classes, articles, blogs, and live event recordings.

For $42 monthly, with the Premium Plus membership you can explore all Premium content and courses, in addition to watching daily, weekly and monthly live spiritual connections. To learn more about Spiritual Connections and Live Event Streaming, click here.

What are the benefits of having a Premium Plus Membership?
Having a Premium Plus Membership allows you to:

  • Gain access to live streaming events from Kabbalah Centres around the world
  • Join students from Kabbalah Centre Locations including Los Angeles, London and Moscow for daily, weekly, monthly, and yearly live Spiritual Connections.
  • Watch monthly New Moon meditations, all major holidays such as Passover and Rosh Hashanah, and Shabbat on Fridays and Saturdays
  • Connect to special events with other Kabbalah students, our Senior Instructors, The Rav, Karen, Michael, and Yehuda Berg.

How can I join Kabbalah University?
Becoming a member is easy! Simply CLICK HERE and you will be taken to the sign up page.

How do I get started?
If you're new to Kabbalah University, we recommend that you read through the Ten Steps to Success Student's Guide which offers many helpful suggestions about how to get the most out of your Kabbalah University Membership.

While it is possible to study and learn on your own on Kabbalah University, we recommend a more personalized experience by working with a Personal Teacher who is available to help guide you through your studies and spiritual growth. If you have questions about what you’re learning, what to watch next, or need personal guidance you can always connect by phone or email with a Personal Teacher at no extra cost. Click HERE to request a teacher to contact you.

 

Classes & Lessons

How often do you add new classes?
New lessons are added throughout each week. To see the latest postings, check out the 'What's New' tab on the right side of the homepage.

How do you get your video?
Every day, courses are taught in each of The Kabbalah Centre locations worldwide. Kabbalah University provides you access to many of these courses in the convenience of your own home. Furthermore, in addition to having currently recorded classes, Kabbalah University comprises an archive of classes and articles dating back thirty years.

Kabbalah University also provides previously recorded live events, such as holidays, Shabbats, and New Moon connections.  Each of these recorded events is a learning opportunity to connect to spiritual powers that help us achieve what we came to do in this life. 

We are continually adding new courses to Kabbalah University.  If there is a course or topic that you would like to suggest, we would love to know.  Contact our Student Care department so we can know what you're looking for.

Will content be available in other languages?
Many Spanish and Hebrew courses are already available on the site, and we are currently working on subtitling our English video content in Spanish, Hebrew, German, Portuguese, Italian, and French. 

How do I suggest a course I’d like to see on Kabbalah University?

We are continually adding new courses to Kabbalah University. If there is a course or topic that you would like to suggest, we would love to know.  Contact our Student Care department so we can know what you're looking for.

How can I find/search for classes?
Kabbalah University contains over 1,000 lessons from over 40 courses and recorded events, as well as KU Live, our Live Event Streaming, which is available to members with Premium Plus Membership.

You can use the “Classes” or “Events” menu to find specific video courses or previously recorded events and connections. You can also search by topic, using the “Topics” menu. 

Not finding what you're looking for? Search with keywords using the “Search” field at the top of each page.

Where can I find the latest additions to the site?
Lessons are added throughout the week. To see the latest postings, check out the 'What's New' tab on the right side of the homepage.

How can I create a queue/favorite a lesson?
“My Library” is a feature we offer which allows you to keep track of all your favorite video classes in one place.  You can put videos there that you would like to watch more of later, or would like to watch again.

In the upper right hand of the screen of all videos, there is a link that says “Add to My Library.”  Simply click on it and it will immediately be added.

Can I download the classes?
Yes, to make it easier to connect with Kabbalah University, you can view or listen to lessons online or download MP3 files to listen or watch at your convenience by clicking on the Download “Audio Version” or “Video Version” on the lower left side underneath the video screen.

How do I download class presentations?

When a lesson utilizes presentations or handouts, they can be downloaded as PDF files. You will need to have Adobe Acrobat Reader installed on our computer. Mac users can also use the Preview application.

Some of our courses are based on books. While there is no requirement to purchase books for these courses, you can do so at the online Kabbalah Bookstore.

Can I watch Ukabbalah content on my iPad or iPhone?
You are able to watch most of our video lessons on your iPads, iPods, and iPhones. This feature is now available on nearly all of our videos and should be fully completed soon. Live Streaming events are not currently available to be viewed on these devices.

What are teacher blogs and text articles?

In addition to its video content, Kabbalah University has a tremendous amount of written content available with a vast selection of categories.  Blogs are updated weekly by the Senior teachers of the Kabbalah Centre, and are available to view by clicking here or by clicking on “blog” under the “Community” tab on the main navigation bar.

Under “blog,” you will also find text articles written by the Rav Berg.  Click on the topic you are looking for under “Blog Categories” listed on the right hand side.  You can also click on the author you’d like to read under “Author,” or input the topic you are looking for in the “Search” field on the top of the page.

Teachers

Who are the teachers on Kabbalah University?
Teachers on Kabbalah University are the Senior Instructors of The Kabbalah Centre International, and have been personally trained and certified by the leading kabbalists of our time.

Our goal is to ensure that each student is supported in his or her study. Teachers and mentors are part of the educational infrastructure. We have more than 300 teachers worldwide and a study program for their continuing development.  Our teachers give instruction in physical locations around the world, by phone, in study groups, and online through Webinars, and support self-directed study available in audio format or online.

What is the benefit of having a Spiritual teacher?
A teacher helps us see and create change in our lives. By requesting and connecting with a personal teacher, you will have the support and guidance to practically apply the consciousness and spiritual tools of Kabbalah in your life to achieve your goals. Our teachers are trained to help you chart a personal path towards manifesting your true purpose.

Is there a cost for having a teacher?
No, all members of Kabbalah University can work with their own teacher for FREE.

How can I request a teacher?
You can request a teacher by filling a simple online form.

Click HERE to request a teacher to contact you, at no extra cost.

I requested a teacher but haven’t gotten contacted.
It may take up to seven days after requesting a teacher to get contacted.  If it has been longer than seven days since you submitted your request, please email Student Care at care@ukabbalah.com

I have a question that I want answered, but don’t want a teacher.
You can submit your question to the “Add a Comment” form at the bottom of the lesson page.  After it is published, Kabbalah University will do its best to answer your question there as soon as possible.

You can also pose your question in the “Forum” which you can get to from the “community” dropdown box on the main navigation bar. With an online community of students from over 173 countries, the Community Discussion Forums are your place to respectfully share and exchange thoughts, ideas, ask questions and connect with others from around the world.

Click HERE to post a question in the Forum

Account Information

I forgot my username
Your welcome email from Kabbalah University includes your username and password.  If you do not still have that email, you can also find your username by logging in to your account with your email and password.  Once you are logged in, go to “My Profile,” and you will see all your account information, including your username. If you do not remember the email address you used to sign up for your membership, please contact Student Care for further assistance.

I forgot my password
On the login page, click the “forgot password” link.  You will receive an email with a one-time login access. Once you click on the link from the email we sent to get into the site, you will be redirected to change your password. Once there, click on “my profile” on the upper right hand corner of the screen.  Then click “edit” on “change password” in the Personal Field. Type in your new password and make sure to confirm it. Don’t forget to click “Save” at the bottom of the page.

How do I change my password?
While signed in to Kabbalah University, click on the "My Profile” link on the top right hand of the page, or from the “mykabbalah” drop down on the navigation bar.  From this page you can edit your personal information, such as your password, name, contact information, username, and about me. Be sure to click the "Save" button when you've finished editing your information.

How do I update my profile info?
While signed in to Kabbalah University, click on the "My Profile” link on the top right hand of the page, or from the “mykabbalah” drop down on the navigation bar.  From this page you can edit your profile information, such as your name and about me. Be sure to click "Save" when you've finished editing your information.

How do I change my privacy settings?
 Go to either “My Account” or “My Profile” from the “MyKabbalah” drop down bar on the main navigation bar.  Once you are on either page, you will see your profile on the right hand side.  There you can click to change your privacy settings. 

How do I change a credit card?
You can change your credit card information by getting to “My Account,” either through the “MyKabbalah” drop down menu or from the “account” link on the upper right hand side of the page.  When you get to “My Account,” you will see a section that says “Manage Credit Cards.”  You can change your information there.  Make sure you click “save” when you’re finished.

How do I deactivate or cancel my account?
If you wish to cancel your account please contact our Student Care Department by email at care@ukabbalah.com or phone 1-888-898-8358 (within the USA) or 1-310-867-2874 (from outside the USA) and provide your username or the email address associated with your account.

How can I downgrade my account?
To downgrade your membership, please call us by phone 1-888-898-8358 (within the USA) or 1-310-867-2874 (from outside the USA) or email care@ukabbalah.com.  We're available from 9AM to 5PM Pacific time to help you. If it is after hours, or you live in a different time zone, you can easily contact Student Care by leaving a message or sending us an email.

How can I upgrade my account?
To upgrade to Premium Plus membership and gain access to all live streaming events from Kabbalah Centres worldwide, go to “My Account” from the “MyKabbalah” drop down menu on the navigation bar.  There, you will see your current membership subscription, and a button that says “Upgrade Now.”  Simply click on “upgrade” and you will be upgraded to the Premium Plus Membership.

Live Streaming

What is live streaming?
With so many students not living near a Kabbalah Centre, Kabbalah University provides exclusive live event streaming of daily, weekly, monthly and yearly connections live from Los Angeles, New York,  and other locations around the world. For $42 each month as a Premium Plus Member, you will be able to connect to events with the Rav, Karen, Michael and Yehuda Berg as well as Senior Instructors from around the world and the global Kabbalah University community.

Local Kabbalah Centres around the world offer opportunities for students to connect and meditate using the technology of Kabbalah. These are broadcast live on Kabbalah University:

Daily
Morning Connections: each morning the ancient kabbalists prescribe a structured meditation to set the tone for the day. We meditate and read aloud from special sacred texts, strengthening our consciousness for the Challenges of the day.

Weekly
Shabbat is the most powerful day of the week, when sustenance for the spirit is available absolutely free.  Kabbalah University live streams both Friday and Saturday Shabbat connections.

Monthly
Like a seed containing all the potential of the full-grown tree, the eve of the new moon contains all the potential of the month. We offer a monthly New Moon Connection that helps you plant a positive seed so you can actualize all the potential available.

Yearly
There are special windows in time that allow us to connect to levels that are normally unavailable. This is what kabbalists calls holidays. Or more to the point, wholly-days. as in, there is no separation between the physical and spiritual. These are tremendous opportunities for accelerated change and connection.

Why do we call them connections?
Any mention of Kabbalah and prayer must touch on the importance of the Hebrew language. As you may have learned, it's a basic kabbalistic teaching that the letters of the Hebrew alphabet are more than building blocks of a language - they are manifestations of the Light of the Creator. Special words built from the letters are like access codes granting us entry into the spiritual realm. In certain combinations, the letters have the power to open us up to channels of Light in the Upper Worlds.
For this reason, kabbalistic prayers are repeated at different times of the day, week, month, and year helping us CONNECT to a network of hidden paths that lead straight to the emanations of the Light.

This is also why we stream spiritual connections. Hearing these special prayers, and following along from home (even if you can’t understand the literal meanings) connects you to spiritual powers that help you achieve what you came to do in this life.

Live Streaming Event Schedule
Schedules for live events can be found on the KU Live event page. All times, regardless of streaming location are currently posted in Pacific (Los Angeles) Time.

To stay connected for special announcements and live event schedule updates and changes, follow Kabbalah University on twitter @Ukabbalah It's free and you can choose to have our tweets sent to your mobile phone (standard messaging rates apply).

Why can’t I see the live streaming?
If you do not have a Premium Plus membership, then you are not able to view the Live Streaming events.  You will, however, have access to the recorded event afterwards on the site.  If you would like to upgrade your membership to include access to all Live Streaming Events worldwide, please click here.

If you are a Premium Plus member and are having difficulties viewing the Live Streaming, please contact Student Care at 888-989-8358.  We're available from 9AM to 5PM PST.  If it is after hours, or you live in a different time zone, you can easily contact us by leaving a message or sending us an email at care@ukabbalah.com.

Community

What is the Kabbalah Community?
The foundation on which The Kabbalah Centre is built is community, as we believe the combined influence and wisdom of a group is more powerful than that of an individual. The students in our community are committed to changing themselves to change the world.  We do this through volunteering and sharing.

The Kabbalah Centre provides a safe and organized framework for students in our community to discover the fulfillment found in sharing, and each year hundreds of our student volunteers organize projects that give back to society in ways that are close to their hearts: Feeding the homeless, cleaning the beaches, visiting the sick, teaching those in need, raising money and awareness for problem areas in the world, providing goods and gifts, writing letters of support and thanks, and helping to share the wisdom of Kabbalah with others.

Once our students experience the real-life benefits of sharing, they become passionate and enthusiastic about the opportunity to make a difference. This is how we are teaching Kabbalah as a way of creating a better life and a better world.

By putting a profile on Kabbalah University and interacting with the site and other students worldwide, you are part of a community that is collectively working to make a difference in the world through sharing to transform themselves and the lives of others.  We are continuing to add new Community features to Kabbalah University, and currently you are able to participate in discussion boards, share your ideas, and get answers to your questions. 

Kabbalah University is an online learning community, and we ask that you please think about your comments and about how sharing them can benefit yourself and other users on the site. Promoting or advertising of any sort is strictly prohibited.

CLICK HERE to finish your profile now!

What are the Kabbalah Community behavior guidelines?

The Kabbalah University Community is a safe place for the exchange of thoughts, ideas, questions and to connect with other users. Please make sure that your postings are respectful and support others in the online community.

Behavior that is not permitted includes:

  • Inappropriate language
  • Inappropriate behavior
  • Spamming
  • Soliciting

Flaming, harassing members, spamming and obscene language is strictly prohibited and can lead to the loss of your community privileges.

How do I leave comments?
We love when you share your thoughts about the lessons you are viewing.  You can submit your comment to the “Add a Comment” form at the bottom of the lesson page.  We ask that you submit comments related to the topic of each lesson. After going through our approval process they will be published on the site. If you encounter a technical problem please contact us at Student Care so we can assist you rather than leaving a comment.

You can also leave a comment in the “Forum” which you can get to from the “community” dropdown box on the main navigation bar. With an online community of students from over 173 countries, The Community Discussion Forums are your place to respectfully share and exchange thoughts, ideas, ask questions and connect with others from around the world.

Click HERE to post a question in the Forum


Other

I am having financial difficulties, but I would like to continue my studies on Kabbalah University.
If you have a desire to learn Kabbalah but simply cannot afford it, you might be eligible to receive scholarship assistance for a Kabbalah University membership.
The Kabbalah Centre is a non-profit organization dedicated to disseminating the wisdom of Kabbalah to all people - regardless of background. It is our mission to afford as many people as possible with the opportunity to gain this wisdom in order to improve their lives.

Scholarships are available to those who are unable to afford the cost of classes and/or educational materials.  Click HERE to find out more.

I am having technical difficulties with the site
If you are having technical difficulty with anything on the site, including video and audio troubles, contact our Student Care department at 888-989-8358 or email us care@ukabbalah.com.  There is live support from 9am-5pm PST.  If it is after hours, or you live in a different time zone, you can easily contact us by leaving a message or sending us an email.

We want to hear from you! 
Some of the greatest ideas and suggestions have come from our members. Whether it's a course you would like to have, a technical issue you're facing, something we can improve or an idea that you think can help you and other members, we want to hear from you. Click on the “Give Feedback” button on the top of every page to let us know what you think.

How do I save audio and video files?
To make it easier to connect with Kabbalah University, you can save the lessons and listen or view them anytime by downloading them and saving them as MP3 files.  Click on the Download “Audio Version” or “Video Version” on the lower left side underneath the video screen.

How do I use my coupon?
To use your FREE Trial Coupon, click to “sign up for a new account” on the homepage.   Fill out your account creation information, then under “Select Membership” at the bottom, click the “I Have a Coupon” box, and fill in your coupon code.  Then click “Apply Coupon” to create your account and set up your free trial.

If you are already a member and have a coupon to upgrade to a Premium Plus Membership, go to “My Account.” Click on the box that says “Upgrade Now” under Membership Subscription.  This will take you to a Checkout page.  Scroll down until you see the box that says “Coupon Discount.”  Enter your coupon code in the box, and click “Apply to order.”

How can I contact Kabbalah University Student Care?

We are available from 9AM to 5PM PST to help you.  If it is after hours, simply leave a message or send us an email, and we will get back to you as soon as possible. You can contact us by the following means:

Skype:  kabbalahuniversity
Phone: 888-989-8358
Email: care@ukabbalah.com